Refund policy

Return & Refund Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

·  In the same condition that you received it
·  Unworn or unused
·  With tags attached
·  In its original packaging

You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at sales@coffee-king.es.

Returns must be sent to the following address:

Coffee King Europe
CIF B13708094
Avda. Manuel Fraga Iribarne 15,
Edificio Fuente Lucena,
Torremolinos 29620,
Málaga

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at sales@coffee-king.es.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

·  The item is defective
·  The item is damaged
·  You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved:

·  Your refund will be issued to your original payment method
·  Refunds are processed within 10 business days

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sales@coffee-king.es.