FAQs
General information
What is Coffee King?
Coffee King is an online and brick-and-mortar retailer offering a wide range of high-quality products, including our own coffee blends, barista accessories, cocoa,
flavored syrups and many other items.
How can I contact customer service?
You can contact our customer service team by email at info@coffee-king.es or through our live chat on the website.
What are the customer service hours?
Our customer service team is available Monday to Friday, from 9am to 5pm.
Order
How do I place an order?
To place an order, simply browse our website, add the desired items to your cart and proceed to checkout.
Do I need an account to place an order?
No, you can order as a guest, but creating an account allows you to view your order history and become part of our loyalty program.
Shipment
What shipping options do you offer?
We offer standard and overnight shipping options. Shipping costs and delivery times vary depending on the option selected and your location.
Pay
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and
PayPal.
Is my payment information secure?
Yes, we use industry standard encryption to protect your payment information. Our site is secured with SSL (Secure Socket Layer) technology.
When will I be charged for my order?
Your payment method will be charged once your order is confirmed.
Returns and Exchanges
What is your return policy?
We offer a 14 day return policy for most items. Items must be unopened and in their original condition and packaging. Please visit our
returns page for more details.
How do I return an item?
To return an item, please contact our customer service team for a return authorization and instructions.
Promotions and discounts
How do I use a promotional code?
Enter your promotional code at checkout in the designated field. The discount will be applied to the total of your order.
Can I use multiple promotional codes on a single order?
No, only one promotional code can be used per order.
Do you offer a loyalty program?
Yes, we have a loyalty program that rewards you with points for every purchase. Points can be redeemed for discounts on future orders or exchanged for products at any of our Coffee King stores. Visit our loyalty program page for more details.
